On Monday the CEO of Boeing, Dennis Muilenburg, faced a difficult AGM followed by more difficult media questioning. Nobody can claim that he has an easy time of it right now but his approach to Monday was far less than the  flying public expects and Boeing needs.

Failing to “own the problem” is inexcusable and absolutely counterproductive. Facing up to failure (and these two fatal accidents were failures) would reinforce his leadership not undermine it.